The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
| Author | : | |
| Rating | : | 4.37 (512 Votes) |
| Asin | : | 1578203058 |
| Format Type | : | paperback |
| Number of Pages | : | 280 Pages |
| Publish Date | : | 2016-09-17 |
| Language | : | English |
DESCRIPTION:
"Great place to start" according to Dr. Ryan. We're in the process of planning an outbound sales call center. This book did a good job explaining the process from introductory elements, like space planning, to telco planning, to later stage descriptions and applications of advanced technologies like predictive dialing and CRM.Best practices and interest. Carolyn Nave said Lots of useful information, and not too dull. Lots of useful information, and not too dull. There's a lot of specifics in here about technical call networking, which really isn't useful when you're managing the people rather than the IT.. The Bible for the Contact Center Robert Sullebarger Probably the best book out there for anyone who needs to understand the evolution and future direction of customer care technology and its ecosystem.
He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. About the Author Keith Dawson is one of the world's foremost authorities on call centers. . He is also author of Call Center Savvy and co-author of Call Center Dictionary
The Call Center Handbook is a complete guide to starting, running, and im. Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem
He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. Keith Dawson is one of the world's foremost authorities on call centers. He is also author of Call Center Savvy and co-author of Call Center Dictionary.