The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Business Books)
| Author | : | |
| Rating | : | 4.34 (641 Votes) |
| Asin | : | 0071477845 |
| Format Type | : | paperback |
| Number of Pages | : | 224 Pages |
| Publish Date | : | 2017-11-18 |
| Language | : | English |
DESCRIPTION:
Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Michelli reveals how you can follow the Starbucks way toReach out to entire communitiesListen to individual workers and consumersSeize growth opportunities in every marketCustom-design a truly satisfying experience that benefits everyone involvedFilled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the p
He also hosts an award-winning daily radio show on KVOR-AM in Colorado and speaks to various organizations throughout the world. Michelli, Ph.D., is the founder of Lessons for Success, a training, consulting, and keynote presentation company. Visit josephmichelli. Joseph A
Michelli notes that he has no personal stake in Starbucks: "I am not here to sell you on the company." But his enthused exclamations—"It is difficult to imagine all the great things that are yet to come for Starbucks"—give The Starbucks Experience the ring of an authorized book. . All rights reserved. From Publishers Weekly In this paean to "one of the truly exceptional American success stories," Michelli convinces the reader that Starbucks is a great company, but he stumbles when trying to extract "precepts that can enhance your business and your personal life." He explores the various levels on which Starbucks succeeds, from its generous HR policies and lively work environment to its attention to detail and genuine concern for social causes—all of which highlight how singular a company it is. (Michelli
Good read and very helpful I enjoyed the positive nature of this book, and it was nice to learn more about the practices of a company to which I've devoted a large portion of my coffee patronage. But after awhile, it started to read more like a long promotional pamphlet touting Starbucks' excellence.Since I'm thinking about starting my own business, this book was helpful to me because it identified some important ideals to strive for. It made. SCGirl said I finished!. In the context of an Uber world, it is refreshing to finish a book about a company where ethics and corporate responsibility are critical to the culture.The beginning outline of the Five Factors was great but then the stories exemplifying those factors seemed to go on a bit for me.I appreciate this experience and the core model available for other companies to emulate, but it makes me wonder (just because of Uber) w. Retail is detail Sandra Trolinger This book is a MUST read for baristas and other Starbucks employees as it reaffirms WHY Starbucks is the number one coffee shop in the world. The employees meet expectations of their customers as the third place and it goes beyond getting a hot cup of coffee or icy frappuccino. It means making contact with the customer by smiling and asking about their day and the ritual of writing their name on their cup and rememb